IT Support Officer

Are you an IT Support Officer, looking to become part of a people-centric and progressive organization? At Hermes Airports, the airport operator of Larnaka and Pafos airports, we are looking to recruit a passionate, dedicate and eager to learn IT Support Officer at our offices at Larnaka airport. 

At Hermes Airports we focus on the employee experience and wellbeing, fostering an environment where our people feel valued, recognized, respected and developed. Throughout their employment journey our people have the opportunity to experience our innovative People practices and enjoy numerous benefits.

Short description:

The IT Support Officer reports to the Team Leader IT & T. The main area of responsibility is the day-to-day support and activities related to the organization. This position is highly technical in nature, requires excellent technical skills in a variety of competencies, and the ability to learn and adopt new technologies.

Other areas of responsibility include:

• Follow-up the status of faulty equipment sent for repair/replacement and ensure that will be within the agreed SLA’s

• Provide 2^nd level of support and resolve problems to the end user’s satisfaction on workstation and network level

• Manage PC setup and deployment for new employees using standard hardware, images, and software

• Maintain a tidy inventory of existing hardware and software

• Cooperate with Senior IT colleagues for ongoing maintenance of the servers and networks

• Patch management and upgrades for the workstations

• Project management – running small scale IT projects